Cancellation

We understand that circumstances can change. Our team is committed to making your cancellation process smooth and fair. If you have any questions or need assistance, please reach out to us. We hope to have the opportunity to welcome you back in the future.

To process your membership cancellation, we require a 14-day notice; please ensure you submit your request within this timeframe. Refer to your current membership details in Kilo to determine these dates. Cancellation will terminate the renewal of your membership, preventing the next billing (as long as it is before the 2-week notice deadline). ActiveVT does not reimburse for unused portions of membership. If you need assistance with the cancellation process, please contact us.